FREQUENTLY ASKED
QUESTIONS.
Clear information about research products, quality documentation, ordering, UK and international delivery, and after-sales support.
STRAIGHTFORWARD ANSWERS.
We want researchers to be able to understand what they are ordering, how products are supplied and what support is available. Select a question below to view the answer.
PRODUCTS & RESEARCH USE.
What does VOREVIA supply?
VOREVIA supplies a focused range of products intended exclusively for laboratory research applications. The current research collection and product specifications are shown on the individual product pages.
Are VOREVIA products intended for human use?
No. VOREVIA products are supplied strictly for laboratory research purposes only. They are not for human consumption, diagnostic use, therapeutic use or veterinary use.
Where can I find the specification for a product?
Product identity, stated quantity and other relevant product information are displayed on the applicable product page and product label. Batch-specific supporting information may also be available where applicable.
Can VOREVIA provide dosing or administration advice?
No. Our products are research materials and VOREVIA does not provide instructions for human administration, dosing protocols or therapeutic use.
QUALITY & DOCUMENTATION.
How does VOREVIA approach product quality?
Our quality approach is built around sourcing, analytical verification, batch identification and transparent supporting documentation. Details of the framework are available on our Quality Assurance page.
What can analytical documentation show?
Depending on the analysis performed, supporting documentation can provide information relating to characteristics such as product identity, purity and batch reference. Any statement should be read in the context of the specific document and batch to which it relates.
Is documentation batch-specific?
Where batch-specific documentation is provided, the relevant batch reference allows the supporting information to be associated with the applicable product batch.
Does VOREVIA make medical or therapeutic claims?
No. Product information is presented for laboratory research purposes and should not be interpreted as medical advice, a therapeutic claim or a recommendation for human use.
ORDERS & DELIVERY.
How can I pay for my order?
At checkout, choose Secure Pay by Bank. Select your bank and approve the payment securely through your normal banking app or online banking. No card is required.
Do I need to give VOREVIA my bank details?
No. You do not provide VOREVIA with your online banking username, password or security credentials. Payment authorisation takes place securely with your bank.
How does Pay by Bank work?
At checkout, choose Secure Pay by Bank and select your bank. You’ll be securely directed to your banking app or online banking to review and approve the payment. Once approved, you’ll return to VOREVIA and your order can be confirmed.
Is Pay by Bank secure?
Yes. Pay by Bank uses Open Banking technology and payment authorisation takes place securely with your bank. VOREVIA does not receive your online banking username, password or security credentials.
Where are VOREVIA products dispatched from?
VOREVIA products are held as UK based stock and orders are dispatched directly from our UK inventory. UK customers therefore do not need to wait for products to be individually shipped from an overseas supplier.
Does VOREVIA deliver within the UK?
Yes. All UK orders are dispatched from our UK based stock. UK orders of £60 or more qualify for FREE UK delivery, with available delivery services and estimated transit information shown during checkout.
Does VOREVIA ship internationally?
Yes, VOREVIA supports international delivery to eligible destinations. Availability can depend on the destination, carrier service and applicable import requirements. Customers are responsible for ensuring that products can lawfully be imported into their destination country.
Will I receive tracking information?
Where a tracked delivery service is used, tracking information will be provided once the order has been dispatched and the carrier has made tracking data available.
What about international customs, duties and taxes?
International shipments may be subject to customs processing, import restrictions, duties or local taxes. These requirements vary by destination and can affect delivery times. Unless expressly stated otherwise at checkout, the recipient is responsible for applicable destination-country charges and import compliance.
What should I do if my delivery is delayed?
Check the carrier tracking first where available. If the shipment appears to have stopped progressing or is materially outside the expected delivery window, contact VOREVIA with your order number so we can review the available shipment information.
RETURNS & ORDER SUPPORT.
Can I return a product if I change my mind?
VOREVIA does not offer a general voluntary change-of-mind return or exchange service for correctly supplied, undamaged research products. This reflects the nature of the products and the fact that storage history and chain of custody cannot be verified after delivery. This policy does not affect statutory rights that cannot lawfully be excluded.
What if my product arrives damaged?
Contact us promptly with your order number, a description of the issue and clear photographs of the product and packaging. Please retain the item and packaging until we confirm the next step.
What if I receive the wrong product?
Contact VOREVIA before opening or using the item. Once the fulfilment error is confirmed, we will advise the appropriate resolution, which may include replacement or refund.
Should I send a product back immediately?
No. Please contact VOREVIA first. If a return is required, we will provide the appropriate instructions so the parcel can be identified and handled correctly.
How do I contact VOREVIA about an order?
Please use the Contact page and include your order number when your enquiry relates to an existing order. This helps us locate the relevant information quickly.
BUILT FOR LABORATORY RESEARCH.
All VOREVIA products are supplied strictly for laboratory research purposes only. They are not for human consumption, diagnostic use, therapeutic use or veterinary use. Information provided by VOREVIA is not medical advice.
